Returns And Exchanges
You have 14 days to return unused items in original condition with the receipt and original packaging for a refund in the form of the original tender /(Please note for online purchases the 14 days start from the date on the receipt). Note that the customer will be responsible for all return or exchange shipping costs to our store in Edmonton, or they can visit our store to process the return or exchange.
Upon receiving your return, Mini Dreamers will inspect the item to make sure it is in its original condition before issuing a refund. If for any reason, the item is not returned in its original condition and packaging or is no longer resalable, Mini Dreamers reserve the right to refuse the return or exchange. If your refund is approved it will be refunded within 5 business days. Products that have been opened and assembled are not eligible for return.
Store credit or exchange only for items returned within 30 days. For online purchases, the exchange policy is 30 days from the date on the receipt. No refunds or exchanges will be permitted without a receipt or gift receipt. For in-store purchases as well as online orders being returned to a store location a copy of your receipt or gift receipt is required in order to process your return.
For online purchases being returned via mail or for an online purchase requiring a refund (not store credit or exchange), a Return Authorization is required - please email firstname.lastname@example.org for the Return Authorization. Please be advised that once an order is placed, we CAN'T cancel it since the order was sent to the warehouse automatically for immediate processing. It has to go through the return and refund process once the order is placed successfully.
Exchanges are processed as a new order. We will credit the value of the returned merchandise and charge you for the new order. Please note this process is not always sequential.
After 30 days, items cannot be returned and are a final sale. We pride ourselves in maintaining high-quality standards and cannot take back items that have been used, damaged, or are not clean. We like to ensure a level of integrity for other customers who may purchase a returned item and cannot in all confidence put items back on the shelf knowing they do not meet the above criteria.
For successfully paid online orders:
Please be advised that once an online order is placed, the order could not be canceled. If a customer would like to cancel an order due to selecting the wrong item/payment/shipping option, the order would be subject to a 5% cancelation fee.
Clearance items are FINAL SALE.
For safety, health & hygienic reasons, some products are final sale.
These products include, but are not limited to:
- Car seats & car seat bases
- Breast pumps & accessories
- Baby monitors that have Wi-Fi functionality
- Bathtubs & Bathing accessories
- Skincare products, toothbrushes & toothpaste once opened
- Safety gates once opened
- Special Order & Pre-Order Items
- Clearance items
- Gift Cards
- Mattresses & Mattress Covers
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.